The problems with xRM

For the past year or so, I've been hearing the Microsoft Dynamics CRM community talking about the concept of xRM. Supposedly xRM is the idea that you can do all sorts of custom development on top of the MS CRM platform instead of using it just for traditional CRM kinds of tasks.

To that I say, "big deal."

To clarify, I think that using MS CRM as a platform for custom development is generally a good thing. I started doing it with CRM 3.0 back in 2006, and today my company runs almost entirely on top of a heavily customized MS CRM 4.0 installation - sales/customer service/commissions receipts/contract management/etc., but I still hate the idea of xRM for four reasons.
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